Frequently Asked Questions

On your This Machine app, look for the pink bike icons in your vicinity. 

The QR code can be found on the bike between the handlebars on the small rectangle, and on the “license plate” underneath the bike seat.

This Machine recommends wearing a helmet even when it is not legally required to do so. A helmet can greatly increase your safety. 

You can leave a This Machine bike at a designated station – stations are marked in the app. You can also leave a This Machine bike attached to any public bike post or bike rack, where it is safe to do so. 

You must leave This Machine bikes within the service area, indicated by the border on the map in the Drop Mobility app. You may face warnings or fines if you do not.

To lock the bike, please first take the bike cable and loop it around a bike post or rack. Loop the cable around the back wheel lock, and then depress the push button on the back wheel lock to lock the cable as well as the wheel. Please see instructions in the “On Trip” view for illustrations. Make sure to take a photo to end your trip!

Yes! When you lock a This Machine bike you must always use the cable to physically attach the bike to the post/rack. 

Still Have a Question?

Contact Customer Support at:
(918) 392-7098